FAQs
Click on any question to expand the answer. If you don't see your question, contact us by email or phone.
- ALL center directors, site coordinators, or site directors and all other child care personnel providing supervision of children or required to meet staff to child ratios.
- ALL current license-exempt providers and staff enrolled with DHHS.
- ALL center directors, site coordinators, or site directors, and all child care personnel providing supervision of children required to meet staff to child ratios currently working in licensed child care programs must complete and have documentation of the required trainings on file no later than September 30, 2017.
- ALL license-exempt providers and staff currently enrolled with DHHS must complete and have documentation of the required trainings on file and uploaded to the NH Professional Registry no later than September 30, 2017.
- Programs operating less than 4 months per year must have staff complete training within 2 weeks of hire.
- New license-exempt providers and staff must complete the training prior to enrollment with DHHS.
On June 1, 2017 the NH DHHS/DCYF/Child Development Bureau will offer a free web-based NH Health & Safety Program. The link to the training will be available at www.nh.childcareaware.org or www.acrossnh.org
October 1, 2017
A certificate of completion for each training topic must be kept in your personnel file. All license-exempt providers must upload the certificates to the NH Professional Registry.
The 11 health and safety topics are:
- Prevention and control of infectious disease
- Prevention of SIDS and use of safe sleep practices
- Medication administration
- Prevention of and response to emergencies due to food and other allergic reactions
- Building and safety of physical premises, including identification of and protection from hazards that cause bodily injury such as electrical hazards, bodies of water, and vehicular traffic
- Prevention of shaken baby syndrome and abusive head trauma
- Emergency preparedness and response planning
- Handling and storage of hazardous materials and the appropriate disposal bio contaminants
- Appropriate precautions in transporting children
- Recognition and reporting of child abuse and neglect
- First aid and CPR
- Child development**
Child care personnel employed in programs which are NOT licensed to care for children younger than 18 months do not need to complete:
- Prevention of sudden infant death syndrome and use of safe sleep practices; or
- Prevention of shaken baby syndrome and abusive head trauma.
- Precautions in transporting children
A copy of a certificate of training documenting that you have completed the training topic must be kept in your personnel file. All license exempt providers must also upload the certificate of completion to their NH Professional Registry account.
Yes, if a certificate detailing the completion of each topic was provided.
Medication administration must be taken every 3 years. First aid and CPR expire. You will need to note the expiration date on your certification card and ensure you retake the trainings in a timely manner. The remaining training topics have no expiration.
- If you are working in a licensed program, 6 of your required 24 hours of annual professional development training must be taken in any of the health and safety topics.
- Assistant teachers, group leaders, assistant group leaders, family child care workers, and family child care assistants who work fewer than 25 hours per week must obtain 12 hours of professional development annually, with a minimum of 3 hours in any of the health and safety areas;
- Child care personnel attending high school or college full time shall obtain 3 hours of professional development annually in health and safety; or
- For license-exempt providers and staff enrolled with DHHS, 2 of the 4 required annual professional development hours must be taken in any of the health and safety topics.
On June 1, 2017 the link will be available www.nh.childcareaware.org or www.acrossnh.org
An individual will be awarded 9 hours of professional development if all trainings are completed. The training program is self-paced and individuals are able to choose in which training topic to enroll.
Yes.
No, to find a first aid and CPR trainer go to www.nh.childcareaware.org and click on provider resources.
While the staff may be together in a space, these courses are designed for individual use with interactive learning elements and online post-tests, so each individual will need to:
- Create their own online training accounts using their unique email addresses
- Enroll in the course using their unique log-ins
- Have their own electronic devices (e.g., laptop or tablet) on which to take the course
- Complete the course post-test and evaluation
- Obtain the course certificate
While the staff may be together in a space, these courses are designed for individual use with interactive learning elements and online post-tests, so each individual will need to:
- Create their own online training accounts using their unique email addresses
- Enroll in the course using their unique log-ins
- Have their own electronic devices (e.g., laptop or tablet) on which to take the course
- Complete the course post-test and evaluation
- Obtain the course certificate
Disregard this field on the enrollment page. NH does not have a state registry ID.
All individuals must complete the orientation training first to be granted access to the health and safety trainings.
The training certificates will be available through your individual online account for a period of at least five years. We also suggest uploading all certificates to the NH Professional Registry and keeping a personal copy.
ProSolutions Training makes it easy to register. Simply click on the class you want to take, and you'll be asked for some basic information and to choose a payment method. Then you're ready to begin! Remember that you cannot share a ProSolutions Training account with anyone else; each person must register individually so that we can generate personalized certificates for you.
ProSolutions Training courses are an affordable alternative to onsite classes. You may purchase all of your classes at one time and come back to them later, or buy classes individually when you are ready to take them.
You will be given a payment choice at the beginning of each course.
- If you prefer to pay online, by credit card, we have a secure payment option. After payment you can complete your course online and when you pass, print out your certificate immediately! (You will have four chances to take and pass the test without additional payment if you do not pass the first time.)
- If you prefer to pay by check or money order, you will be able to mail that payment in. After we receive your check, you will be able to access the coursework, test, and evaluation and print your certificate online. Please allow 5-7 days for your check to be received and processed.
Yes! ProSolutions Training is an accredited authorized provider of continuing education and training through the International Accreditors for Continuing Education and Training (IACET). There is no additional charge for CEUs.
CEU stands for Continuing Education Unit. CEUs are nationally recognized units earned for participation in qualifying continuing education programs and may be used for professional advancement or as evidence of increased abilities in a particular field. In the early care and education field, CEUs are required to renew a CDA. The CEU measurement is: 1 hour of course completion = 0.1 (or one tenth) of a CEU. Or, you can divide the course clock hours by 10 to determine the applicable number of CEUs for a class.
Most ProSolutions Training courses are one hour in length; some are two hours. You can go at your own pace, so take your time and make sure you've mastered the materials. You can also stop the course and come back later to the slide you viewed last, so you don't need to finish a course in one sitting if you are interrupted.
Each class has three components: a pre-test to help gauge what you already know about the topic, a clear, attractive course presentation to teach you more, and a post-test to ensure that you have mastered the course material:
- Complete the pre-test (which is not graded)
- Read the course presentation whenever you're ready (you can stop and re-start if necessary)
- Take the post-test and show us what you've learned! (then complete the evaluation)
When you successfully complete the post-test and your evaluation, you will have access to a personalized certificate showing that you completed one or two hours of state-approved training and earned 0.1 or 0.2 CEUs. It's just that simple!
Note:If a satisfactory score of 80% or more is not achieved on the first two post-test attempts, you may make two additional attempts to pass the post-test without additional charges. After four failing scores on the post-test for a single course, you will have to repurchase the course to take the test again.
All training courses, tests, and certificates are delivered online and require Internet access. To view the courses, you will need an Internet browser (such as Google's Chrome or Firefox). Courses can be accessed through a desktop, laptop, or mobile device. You will also need a printer to print out a copy of your certificates, or you may save your certificate to your device as a pdf.
ProSolutions Training is approved to offer professional development for early childhood education in most states, and our CDA coursework is approved nationwide. To find the approval status of ProSolutions Training coursework in your state, you can visit our State and CEU approvals page. ProSolutions Training is an authorized provider of CEUs with IACET, the International Association of Continuing Education and Training. IACET CEUs are available free of charge to anyone who successfully completes a course with ProSolutions Training and are accepted by many professional organizations and other entities. Trainings are based on up-to-date research combined with experience in the fields of child care, early education and other human services. Contact your state licensing agency to verify training approval.
Yes! You will have your own transcript with ProSolutions Training. When you set up an account with us, you will have a secure password that will give you access to your personal information, including a list of courses completed with the number of CEUs you earned.
ProSolutions Training offers the most economical and comprehensive courses to help you complete the formal education requirements needed to complete and maintain your Child Development Associate (CDA) CredentialTM from the Council for Professional Recognition. In July 2017, ProSolutions Training received the Council�s new CDA� Gold Standard Training Certification because of the quality of our online coursework, the support services we provide for students and our comprehensive learning management system.
CDA Eligibility Requirements< br/>
- A minimum of a high school diploma/GED or current enrollment in a high school career/technical program
- 480 hours of experience working with children within three years of beginning your application
- 120 hours of training in eight subject areas, all covered in the ProSolutions Training online CDA Training coursework
ProSolutions Training courses are set up to run in an Internet browser such as Google Chrome, Firefox, or Safari. We recommend using Chrome. We also encourage you to keep your browser up-to-date for the best possible experience on our website. If you have questions about using your browser, open the Help menu in the bar at the top of the browser's window.
Each course is designed as a series of screens that you can read at your own pace. To move to the next screen, click on the right arrow at the bottom of the screen. To return to a screen you've already seen, click on the left arrow at the bottom of the screen. If you have to stop for any reason, you will be able to return to the point where you stopped after you return to the site and sign in, so you will not lose any progress.
Learning Applications are multiple-choice questions that appear on some screens. Click on your chosen answer to see if you are right! If you have selected the right answer, you can move to the next screen by clicking on the right arrow at the bottom of the screen. If not, click on a different answer you believe is correct. You will not be able to continue with the class until you have correctly answered the question, but don't worry: there's no time limit and your answers are not graded. If you really get stuck, remember that you can go back to re-read earlier screens by clicking on the left arrow at the bottom of the screen. Then click the right arrow to return to the Learning Application screen.
Many of our courses include materials you might find useful. These Resources are free and reinforce what you learn in the course or may be useful in your classroom. From the botton of a slide in any course, click on "Resources" to reach the resources page. You can view the resources on your screen or save copies of the files to your computer.
In order to maintain your active user session while you use the site, or order our training courses, it's important that your browser "cookie" settings are correct and that you have enabled cookies for our website. Here are some videos that will walk you through checking your settings and/or clearing out your browser cookies.
- How to enable cookies in Internet Explorer 9/10:
http://screencast.com/t/zB4bxy1voeq
- How to enable cookies in Google Chrome:
http://screencast.com/t/vlhn4qgtRXC1
- How to clear cookies in Internet Explorer 9/10:
http://screencast.com/t/MkBYLOb4n5W
- How to clear cookies in Google Chrome:
http://screencast.com/t/U3hu2wmMzGo
- Instructions / different method for enabling cookies (for all major versions of Internet Explorer) using the "Sites" override:
http://www.wikihow.com/Enable-Cookies-in-Microsoft-Internet-Explorer
Get in touch with our technical assistance team. Support is available 8:30 AM - 5:30 PM EST Mondays - Fridays. Call us at 1.800.939.9694, or send us an email to support@prosolutionstraining.com.
ccc
In order to maintain your active user session while you use the site, or order our training courses, it's important that your browser "cookie" settings are correct, and that you have enabled cookies for our website. Here are some videos that will walk you through checking your settings and/or clearing out your browser cookies before you make another attempt at ordering or using a course:
- How to enable cookies in Internet Explorer 9/10:
http://screencast.com/t/zB4bxy1voeq
- How to enable cookies in Google Chrome:
http://screencast.com/t/vlhn4qgtRXC1
- How to clear cookies in Internet Explorer 9/10:
http://screencast.com/t/MkBYLOb4n5W
- How to clear cookies in Google Chrome:
http://screencast.com/t/U3hu2wmMzGo
- Instructions / different method for enabling cookies (for all major versions of Internet Explorer) using the "Sites" override:
http://www.wikihow.com/Enable-Cookies-in-Microsoft-Internet-Explorer
Our staff can answer questions about the online courses. Support is available 8:30 AM - 5:30 PM EST Mondays - Fridays. Call us at 770.642.6939 or 1.800.939.9694 or send us an email.
We can also help you, as if we're sitting at your desk with you! Share your screen with us by using join.me. Once there, click the "start a meeting" button from their website, and allow join.me to install their tiny plugin (this is temporary!). Once you have a meeting started from your web browser, the join.me widget that appears at the top of the screen will provide you with a meeting number. Please supply that number to us when you call in, and then we'll be able to connect to you to see your screen. It's that simple, safe, and secure!
ProSolutions Training is a well-respected and experienced professional development source. Its parent company Care Solutions formed its training division in 1993. Since then, the company has become well known for developing and presenting numerous curricula and learning events. The professional development division, now known as ProSolutions Training, began offering its state-approved curricula online, allowing professionals to obtain required trainings with much greater convenience and flexibility.
In 2014, ProSolutions Training successfully renewed its authorization to provide CEUs through IACET, the International Accreditors for Continuing Education and Training. The authorization process requires the company to demonstrate the highest quality in its trainings, management, and record-keeping and to pass a stringent audit. The IACET Authorized Provider status ensures top-quality curriculum and universally-recognized credits for completion. This coveted designation will remain current until the next renewal in 2019.
In 2010, ProSolutions Training launched its CDA Course, a 120-hour online course that meets the formal education requirement of the Council for Professional Recognition.
