Terms & Conditions
ProSolutions Training is a division of Care Solutions, Inc. In these
terms and conditions, "ProSolutions Training" refers to both the
division and to its parent company,
Care Solutions, and to their agents. The "website" is all pages
contained at the domain prosolutionstraining.com. ProSolutions Training
does not accept or hold
responsibility for any sites linking to the website or linked from the
website but hosted outside the domain prosolutionstraining.com. A
"course" is any product
available for purchase from ProSolutions Training or accessed via this
website. A "customer" is any individual or entity that accesses this
website, creates an
account, orders or accesses courses via ProSolutions Training, or signs a
contract with ProSolutions Training to allow any entity or entities to
order or access
courses via ProSolutions Training.
These terms and conditions apply to all visitors, customers, and clients
of ProSolutions Training and this website. By accessing this website,
you agree to the
Terms and Conditions. Do not access this website if you are unable to
accept these terms and conditions.
Customer Service
ProSolutions Training is dedicated to providing high-quality and responsive service to our customers.
Hours of Operation
ProSolutions Training courses and its website are available for access
24 hours a day. ProSolutions Training will make reasonable efforts to alert customers about planned or unplanned outages or gaps in services by posting a notification on the ProSolutions Training website.
ProSolutions Training is available by phone and email between 8:30 AM
and 5:30 PM EST, Monday to Friday, excluding major holidays. Contact us
by phone at1.800.939.9694, or
email us. Assistance is available
in English and Spanish.
Ownership of Content
All materials presented on or accessed through the website, including
but not limited to website content, course descriptions, course content,
downloadable resources, and images, are the property of ProSolutions
Training or are used by ProSolutions Training with permission from the
copyright holder.
Accessing this website or purchasing products or services from
ProSolutions Training does not provide or imply any ownership of these
materials. Customers
may save or reproduce materials and resources presented in ProSolutions
Training courses or on this website for their own use, but may not
provide them to
other parties or incorporate them, in whole or in part, into other
trainings or materials, except where permission is expressly granted by
ProSolutions
Training in writing.
Customer Accounts
Customers of ProSolutions Training must have individual accounts with a
valid, unique email address. Courses and tests must be completed in the language the customer selects while ordering the course. Accounts cannot be transferred between
individuals, and products
cannot be shared or transferred between accounts. Accounts may be
deleted or disabled by ProSolutions Training for any reason at any time
without prior notice
to the account holder and without refunds.
Professional Development Certificates
Certificates issued by ProSolutions Training are official only if they
are printed directly from the website, signed by the customer named on
the certificate,
and unaltered. Certificates are issued in the language the customer selects while ordering the course. ProSolutions Training certificates may not be reproduced,
shared, or transferred. In the event of any dispute over certificate
authenticity,
the determination of ProSolutions Training is final. ProSolutions
Training reserves the right to verify certificates for third parties,
including but not
limited to professional associations, state licensing bodies, and
corporations, but will not provide or discuss any customer data beyond
what is necessary
to establish the authenticity of a certificate.
Privacy Policy
Your privacy is important to us. ProSolutions Training never shares personal information about our customers, including names, email addresses, phone numbers, mailing addresses, invoices and order records, or course performance, with third parties, except as necessary to verify certificates. Personal information may be shared with colleges, universities, regulatory agencies and the Council for Professional Recognition. Aggregate and/or anonymized demographic information and usage information is used in reports and may be shared freely and published in any format by ProSolutions Training. Comments left on course evaluations, submitted to ProSolutions Training via email, posted on our Facebook page, or otherwise provided to ProSolutions Training digitally or in writing may be used by ProSolutions Training for marketing and other purposes without seeking consent from the author.
Refund Policy
By ordering any course from ProSolutions Training, you agree to abide by the following policy for refunds:
- There are no substitutions or exchanges.
- Refund requests must be made by the customer within 30 days of
the order date and acknowledged by ProSolutions Training digitally or
in writing for a refund to be granted. ProSolutions Training makes an
effort to reply to all calls and emails within one business day;
however, it is the responsibility of the customer to secure
acknowledgement from ProSolutions Training within 30 days of the order
date. Refunds will not be issued if payment for the order containing
the item was processed more than 30 days before the date of the refund
request. Any use of the web-based products constitutes full use and
negates any refund.
- Refunds will not be issued for any item if:
- The customer views any or all course slides (for individual courses)
- The customer views any or all course slides of any course within a package (for packages)
- Any teacher assigned to an annual package completes an order using the associated Coupon Number (for annual packages)
If all of the above conditions are satisfied, ProSolutions Training will
refund the full price of the item, less a 15% service charge, within 10
days of acknowledging the request.
Group Subscription Users
Administrators of a Group Annual Subscription Package will have access to completed course certificates and records of courses completed within that subscription. If the user of a Group Annual Subscription Package enrolls in the CDA Training at a discounted price using the Subscription CDA Training Feature, the administrator is authorized to track the user’s progress in the CDA Training. A user can opt out of the Subscription CDA Training Feature with a written request; the user who opts out will be required to pay the full price for the CDA Training.
Course Extensions
ProSolutions Training individual courses and course packages are
available for one full year from the date of purchase. Course
extensions can only be granted for
the ProSolutions Training CDA Training. The CDA Training can be extended
for a maximum of six months. The following conditions must be met for a
CDA Training extension:
- The customer must contact ProSolutions Training by phone at
800.939.9694 prior to the coursework expiration date to
request the extension.
- Payment for the coursework extension must be received by
ProSolutions Training. The fee for the extension is calculated as
follows:
- Administrative Fee of $25.00
- There will be an additional fee of $25.00 for each subject
area in the coursework that is unfinished, whether partially or fully.
- Example - If the student has finished subject areas one through
three and part of subject area four and five the cost to extend the CDA Training coursework would be calculated as follows:
- Administrative Fee - $25.00
- Subject areas partially finished - 2 @ $25.00 per area - $50.00
- Subject areas not started - 3 @ $25.00 per area - $75.00
- Total cost to extend CDA Training coursework for an additional six months - $150.00
- Only one CDA course extension will be granted. If
additional time is needed to complete the course the student must
re-enroll and pay the current published price.
Independent Resellers and Hosted Courses
ProSolutions Training may host courses on behalf of other entities. If a
ProSolutions Training customer accesses a training through the website
but the payment
was not processed by ProSolutions Training, ProSolutions Training
accepts no responsibility for refunds or exchanges. Any such request
must be directed to the
entity (such as an independent reseller) by whom the payment was
processed.
Contact Us
If you have questions or concerns about our Terms and Conditions, please call us at 1.800.939.9694 or email us at support@prosolutionstraining.com.
